At UK Leather Bags, we are committed to delivering high-quality, stylish and durable leather bags. We do understand that you might need a return, exchange or refund. This policy contains the conditions and steps for such requests. By placing an order on our website, you agree to the terms below. If you have any objection with any part of this policy, please refrain from placing the order.
Return Eligibility
Returns or exchanges are accepted only if:
- The item returned is unused, unworn and in original condition
- The product has all of its original tags, label and packaging intact
- Proof of purchase, like an order confirmation or receipt, is provided.
- The request must be made within 15 days of delivery
Return Conditions
We do accept return or exchange requests only in the following cases:
- The product delivered is different from what was ordered
- The item arrives damaged or defective
- The incorrect size or product has been delivered.
Refund requests made within 1-2 days of placing the order may be eligible for a full refund. However, after 2 days, refunds may be limited to 50% of the order value. This depends on the case evaluation.
Return Process
If you want a return or exchange, here is what you need to do:
- Make sure to contact our support team within 15 days of receiving your order
- Provide order details, reason for return and supporting images if applicable
- Our team will give you a return address and instructions based on your location.
- Once the product is received, our team will inspect it before approval of a refund or exchange
Exchanges
We offer exchanges in case of size, style, or product issues but this must be subject to availability.
- Customers are responsible for return shipping costs.
- There may be additional charges for shipping the replacement item.
- International exchange shipping costs should be covered by the customer.
Refunds
- Refunds are issued to the original payment method only
- Approved refunds are processed within 7-10 business days.
- Shipping fees are non-refundable unless the item was faulty or incorrect.
Non-Returnable Items
We do not accept returns or exchanges for:
- Customised or personalised products
- Items that has signs of wear, damage, or misuse
- Shipping fees are non-refundable unless the item was faulty or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, make sure to contact us within 24 to 48 hours of delivery.
- We will cover return shipping costs in such cases
- A replacement or refund will be provided after verification
Service Rights
UK Leather Bags has the complete right to approve or reject any return, refund or exchange request based on inspection and policy terms. All your cliams must have solid proof.
Amendments
We can update or modify this policy at any time without providing any prior notice. Therefore, customers are advised to review this page.
Contact Us
Do you have any questions regarding refunds or returns? Make sure to contact our support team at [email protected]